Returns & Refunds Policy

Last updated: 28 July 2026

We hope you are happy with your Moon Affair order. Because our products are ingestible supplements, special return conditions apply for health-protection and hygiene reasons.This policy does not affect your statutory consumer rights.

Cancelling Before Dispatch

If you wish to cancel or change an order, email hello@mymoonaffair.com as soon as possible.We cannot guarantee that an order can be cancelled or changed once it has entered fulfilment or been dispatched.If the order has already been dispatched, you will need to follow the return process below.

Unopened and Sealed Products

You may cancel an online purchase by notifying us within 14 days of receiving your order.To qualify for a change-of-mind return, the product must be:

  • Unused

  • Unopened

  • In its original packaging

  • Fully sealed, with all protective and tamper-evident seals intact

  • In a condition suitable for resale

After notifying us that you wish to cancel, you must return the product within a further 14 days. Please email hello@mymoonaffair.com before returning anything. Include your name and order number, and we will provide the appropriate return instructions and return address.Do not send returns to our registered office unless we specifically instruct you to do so.

Opened Products

For health-protection and hygiene reasons, we cannot accept a change-of-mind return if:

  • The product’s protective or tamper-evident seal has been broken

  • The box or any supplement pouch has been opened

  • Any capsules have been used

  • The product is no longer in a condition suitable for resale

This does not apply where a product is faulty, damaged, unsafe, incorrectly supplied or otherwise does not conform to your legal rights.

Return Postage

If you are returning an unopened product because you have changed your mind, you are responsible for:

  • The cost of returning it

  • Packaging it securely

  • Ensuring it reaches us safely

We recommend using a tracked postal service and retaining proof of postage. We cannot be responsible for a return that is lost or damaged before it reaches us.

If the product is faulty, damaged or incorrect, Moon Affair will cover reasonable return costs or provide an alternative return arrangement.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Refunds will normally be processed within 14 days of:

  • Receiving the returned product; or

  • Receiving acceptable evidence that the product has been returned, if earlier

Your bank or payment provider may require additional time to show the refund in your account.

For a valid cancellation, we will refund the product price and the cost of our least expensive standard delivery option. If you selected an enhanced or express delivery service, the additional delivery cost will not be refunded.

We may reduce a refund where legally permitted if the product has been handled beyond what is reasonably necessary to establish its nature and condition.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact hello@mymoonaffair.com as soon as possible.

Please provide:

  • Your name

  • Your order number

  • A description of the problem

  • Photographs of the product and packaging, where reasonably possible

Photographs help us investigate the issue but do not remove your statutory rights if you are unable to provide them.

Depending on the circumstances and your legal rights, we may offer:

  • A replacement

  • A refund

  • Another appropriate remedy

Please do not dispose of the product or packaging until we have responded, unless keeping it would be unsafe.

Adverse Reactions

If you experience an adverse or unexpected reaction, stop using the product and seek advice from an appropriate healthcare professional.Please also contact hello@mymoonaffair.com with your order number, the product batch number and details of what occurred.Reporting an adverse reaction does not automatically entitle you to a refund, but we will review each case carefully and comply with our legal obligations.

Subscription Orders

Cancelling a subscription stops future renewals. It does not automatically cancel or refund an order that has already been charged, processed or dispatched.To avoid the next renewal, you must cancel your subscription before the next payment is processed.Individual subscription deliveries remain subject to this Returns & Refunds Policy and your statutory rights.

Promotional and Discounted Products

Products purchased using a discount code or during a promotion remain subject to the same return conditions.Any refund will be based on the amount actually paid after the discount was applied.

Products Purchased Elsewhere

We can process returns and refunds only for products purchased directly through the Moon Affair website.If you purchased a Moon Affair product from another retailer or marketplace, please contact that seller directly and follow its returns process.

Statutory Rights

Nothing in this policy excludes or limits your rights under applicable consumer law.Products must be as described, of satisfactory quality and fit for their intended purpose. Different rights apply when a product is faulty, damaged, unsafe or incorrectly supplied.

Contact Us

To request a cancellation, return or refund,

contact:Email: hello@mymoonaffair.com

Moon Affair Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United KingdomPlease note that this is our registered office and not necessarily our returns address. Contact us before returning a product.